After Sales Service
After Sales Service
Preventive Maintenance
Just as any other machine, cleaning machines from HEFTER cleantech do need technical maintenance at regular intervals, to provide the full performance – permanently. Maintenance at regular intervals avoids unplanned machine breakdowns and thereby unplanned service costs. Because of that, maintenance plans do ensure projectable service costs. Therefore, HEFTER cleantech provides within Germany several maintenance plans – fitting to your usage and needs. Check with your HEFTER cleantech distribution partner in your country about similar plans. Adjusted to perfection Maintenance agreements fitting to your needs.
PREMIUM
Highest priority at access to technical expertise and resources
Service technician will arrive within 24 hours after your service request. *
4 visits for technical maintenance / year included. (visual check-up, maintenance works, inspection plate)
Labor costs included
15% discount for spare parts
Travel expense included.
STANDARD
Priority at access to technical expertise and resources
Service technician will arrive within 48 hours after your service request. *
3 visits for technical maintenance / year included. (visual check-up, maintenance works, inspection plate)
20 % discount on labor costs
10 % discount for spare parts
50 % discount on travel expense.
BASIS
Access to technical expertise and resources
Service technician will arrive within 72 hours after your service request. *
2 visits for technical / year included. (visual check-up, maintenance works, inspection plate)
Labor costs according to valid price list and HEFTER cleantech Terms and Conditions
Spare parts according to valid price list and HEFTER cleantech Terms and Conditions
40 % discount on travel expense.
ADVANTAGES OF PREVENTIVE MAINTENANCE PLANS:
- Always consistently high cleaning quality
- Longer machine lifetime
- Less downtime and emergency repairs
- Immediate help through telephone access to technical expertise and resources
- Maintenance contracts in various levels up to the individually agreed maintenance concept
- Reduced costs for spare parts, labor and travel costs
- Clear maintenance budget