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After Sales Service

After Sales Service

Preventive Maintenance

Just as any other machine, cleaning machines from HEFTER cleantech do need technical maintenance at regular intervals, to provide the full performance – permanently. Maintenance at regular intervals avoids unplanned machine breakdowns and thereby unplanned service costs. Because of that, maintenance plans do ensure projectable service costs.  Therefore, HEFTER cleantech provides within Germany several maintenance plans – fitting to your usage and needs.  Check with your HEFTER cleantech distribution partner in your country about similar plans. Adjusted to perfection Maintenance agreements fitting to your needs.


PREMIUM

PREMIUM

Highest priority at access to technical expertise and resources

Service technician will arrive within 24 hours after your service request. *

4 visits for technical maintenance / year included. (visual check-up, maintenance works, inspection plate)

Labor costs included

15% discount for spare parts

Travel expense included. 

STANDARD

STANDARD

Priority at access to technical expertise and resources

Service technician will arrive within 48 hours after your service request. *

3 visits for technical maintenance / year included. (visual check-up, maintenance works, inspection plate)

20 % discount on labor costs

10 % discount for spare parts

50 % discount on travel expense.

BASIS

BASIS

Access to technical expertise and resources

Service technician will arrive within 72 hours after your service request. *

2 visits for technical / year included. (visual check-up, maintenance works, inspection plate)

Labor costs according to valid price list and HEFTER cleantech Terms and Conditions

Spare parts according to valid price list and HEFTER cleantech Terms and Conditions

40 % discount on travel expense.

* During all working days, Monday to Friday except Saturday, Sunday and public holiday

ADVANTAGES OF PREVENTIVE MAINTENANCE PLANS:

  • Always consistently high cleaning quality
  • Longer machine lifetime
  • Less downtime and emergency repairs 
  • Immediate help through telephone access to technical expertise and resources
  • Maintenance contracts in various levels up to the individually agreed maintenance concept
  • Reduced costs for spare parts, labor and travel costs
  • Clear maintenance budget

 

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HEFTER cleantech GmbH | Am Mühlbach 6  | 83209 Prien am Chiemsee
phone +49 8051 686-175 | fax +49 8051 686-179  | E-Mail cleantech@hefter.de